If you are using academical.ly to launch your own academy or online school or any other education services, either full or demo version, or you are giving us feedback on our services, reaching out to us through the “Contact Us” form or just visiting our website, this Privacy Policy applies to you. This policy contains information about the types of personal data we may collect, why we collect them, and how we use it.
If you are a customer launching or setting up your own or someone else’s online academy or school, tuition classes etc on academical.ly, or just visiting our website, we act as the ‘data controller’ of personal data. This means we determine how and why your data are processed. For such purposes, the data controller is Tosh Innovations Private Limited. If you provide us with personal information about other people, or if others give us your information, we will only use that information for the specific reason for which it was provided to us. By submitting the information, you confirm that you have the right to authorize us to process it on your behalf in accordance with this Privacy Policy.
Your first name, last name, age, state, country and email address.
When you are using a credit card in order to make a payment, we collect the four last digits of the card number, the cardholder name and the expiration date of the card. When you are making a payment via PayPal, we collect the first name, last name, and email address connected with PayPal account. When you are making a payment via RazorPay, or Stripe, we collect the first name, last name, and 4 last digits of your credit card and its expiration date.
We may automatically collect information about you when you use our website. Most of this information is collected via the use of “cookies” and other similar technologies, such as web beacons. You can learn more about cookies and similar technology and how they are used on our website at the “Cookies and Similar Technologies” section of this privacy policy.
Your IP (Internet Protocol) address used to connect your computer to the Internet, browser type and version, browser plug-in types, time zone setting, operating system and version, timestamp signature, device type, geolocation information about where you might be and login information relevant to our website. You may choose not to share your location details with us by adjusting your location services settings.
Your URL clickstreams (the path you take through our site), products/services viewed, page response times, download errors, how long you stay on our pages, what you do on those pages, how often, and other actions.
We don’t collect any data about you revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade-union membership, genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning sex life or sexual orientation, except when we have your explicit consent, or when we have to comply with the law.
When we offer you customer support, you might, out of your own initiative, provide us with details that are considered special categories of data relevant to your request.
We do not target academical.ly at children, and we do not knowingly collect any personal data from any person under 16 years of age.
academical.ly may include links to other websites and other content from third parties that are outside our control. We are not responsible for the security, privacy of the information collected by these third parties, or the privacy practices of these third parties or the content on any third-party website. We thus encourage you to review the privacy policies of those third parties.
Our Legal Bases for Processing Your Personal Data
In order to collect and/or use your personal data we have at least one of the following legal bases:
You have given us clear and explicit consent to process your personal data for one or more specific purposes. If you have previously given consent to processing your data, you can withdraw such consent at any time. You can do this by emailing us at [email protected] If you do withdraw your consent, and if we do not have another legal basis for processing your information (for example to defend a legal claim, or because we are obliged to retain such information by law), then we will stop processing your personal data. If we do have another legal basis for processing your information, then we may continue to do so, subject to your legal rights.
Processing your data is necessary for a contract to be formulated and executed with us (for the provision of services/products or otherwise), or because such information is necessary before entering into that contract.
If you have been our customer in the past, we may communicate with you via email, in order to inform you about services/products similar to the ones you showed interest in, which we think you may like (read more bellow, at the section Promotional emails)
Processing your data is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not outweighed by your rights and interests. These legitimate interests are:
– delivering, developing and improving our services and products
– determining whether marketing campaigns are effective
– improving data security
– gaining insights from your behavior on our website in order to be able to offer you and third parties services and products which they find useful.
– Defending or exercising a legal claim.
In each case, we found that these legitimate interests were not outweighed by your rights and interests.
Processing of your data is necessary for compliance with a legal obligation to which we are subject (for example, providing you invoices).
Why do we collect your personal data and how do we use them?
We use your personal data for the following reasons:
To Provide you the services you request
(legal bases: contract and legitimate interest)
Such as:
– To Manage your orders and requests, login and authentication,
– To remember your settings,
– To process orders and payments,
– To issue and send you invoices as may be required by law
For Customer support
(legal bases: contract and legitimate interest)
Such as:
– To Notify you of any changes to our service / the fulfillment of your order
– To address requests / complaints and solve issues via email or phone support, including any bug fixing.
For Marketing Purposes
(legal bases: consent and legitimate interest)
Such as:
– To send you emails and messages about news, new features, products, services, offers/discounts, information about our website and content (if you are already a customer or with your explicit consent).
– To send you emails to ask you if you want to continue a transaction that you started but did not conclude.
– To offer via email a discount code to customers that have expressed interest in our products.
– To Personalize our services by understanding the interests of our customers and our website visitors
– To assess the effectiveness of our marketing efforts
For Analytics purposes /Improving our services
(legal bases: consent and legitimate interest)
Such as: to test features, interact with feedback platforms and questionnaires, manage landing pages, heat map our site, traffic optimization, and data analysis and research.
Promotional emails
(legal bases: consent and legitimate interest)
We may send promotional emails containing information about new products/services, offers/discounts etc and news and information about our website. We will only send you newsletters and promotional emails if you are an existing customer and we believe you might be interested in receiving information about our new services/products, events and offers or when you have not concluded a purchase you have initiated.
We shall only collect the email you have provided us in order to facilitate our communications and no other personal data and for no other reason.
You can always unsubscribe by following the dedicated link at the end of each newsletter or promotional email and the procedure described therein or by emailing your request at [email protected].
The website and online shop academical.ly is operated according to applicable EU and Indian legislation and it stores your personal data with safety. We have physical and electronic procedures (technical and organizational measures) to secure and protect the information we collect and process. We only allow controlled and limited access to personal data that we may have collected and stored. When using a third party to process your personal data on our behalf or when a third party is a ‘joint data controller’ with regards to your personal data, we take steps to ensure that your privacy rights continue to be protected as outlined in this Privacy Policy. Furthermore, we do not have access to payment transactions, as they are fulfilled by trusted third parties, which are well equipped to safeguard your financial data.
However, please keep in mind that no data transmission is guaranteed to be 100% secure. You are responsible for your username and password so please keep them safe and secret. If you believe your privacy has been breached, please contact us without delay by sending us an email at [email protected].
We can also send you a copy of this information, if you wish.
Please note that if such data also contain personal data about another person, we may elect not to include such data in our deliverables.
All you have to do is ask and we will delete your data unless we have another legal reason to hold your personal data (such as a legal claim or a regulatory requirement).
You can exercise all the aforementioned rights (with the exception of number 7) by emailing us at [email protected]. We shall address your request within 30 days of its receipt unless it is too complicated or we are dealing simultaneously with too many such requests. In the latter case, it may take us up to two additional months to address your request, but we will let you know if that is the case within 30 days of the receipt of your initial request.
The personal data we collect is processed at our offices and servers situated in India and in any data processing facilities operated by the third parties identified below.
You agree to the transfer, storing or processing of your data by us, by submitting your personal data to us. If your information is transferred or stored outside of the EU or the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected as outlined in this Privacy Policy.
As a general rule, we will only keep your personal data for as long as it is necessary in order to provide you with our services unless we are required by law to keep them for an extended time. Any personal data stored by us will be deleted within 5 years of its collection. We may, however, keep your personal data for a longer period, in order to exercise or defend a legal claim or in case we are obliged by a legal provision to do so. Additionally, we will only store the email addresses of our customers for up to 5 years in order to send them our newsletter and marketing emails, a function from which they may unsubscribe at any time.
As with most websites offering services and/or products, we often have to resort to third-party vendors in order to be able to keep academical.ly up and running, to provide our website’s services and in order to be able to perform all its functions already explained above.
These third parties help us host our website, facilitate your payments, communicate with you, power our emails, help us provide you with better services, analyze the performance of our website etc.
To that extent, sometimes it is necessary for us to share your data with them in order to get these services to work well. Please note that we will never sell your personal data to anyone. Bellow, you can find our main third-party service providers with which we may be sharing your personal information.
Google Cloud
In order to effectively provide you with the services of our website and shop on academical.ly, we make use of a hosting services provider, more specifically Google Cloud. By visiting our website, using our shop and the above discount programs you explicitly agree to our use of this service. You can learn more about the manner by which Google Cloud shall process personal data, and what data they collect or we share with them, here:
Amazon Web Services
In order to effectively provide you with the services of our website and store on academical.ly, we make use of a hosting services provider, more specifically Amazon Web Services (aws.amazon..com). By visiting our website, using our store and the above discount programs you explicitly agree to our use of this service. You can learn more about the manner by which AWS shall process personal data, and what data they collect or we share with them, here:
PostMark App
In order to be able to send our newsletter and promotional emails to you, we make use of the services of a third-party email service, more specifically PostMark App (www.postmarkapp.com). By visiting our website and using our services you explicitly agree to our use of this service. You can learn more about the manner by which PostMark App shall process personal data, and what data they collect, or we share with them, here:
(https://wildbit.com/privacy-policy)
Google (G Suite)
In order to be able to send our newsletter and promotional emails to you, we make use of the services of a third-party email service, more specifically Google (G Suite) (gsuite.google.com/solutions/new-business). By visiting our website and using our services you explicitly agree to our use of this service. You can learn more about the manner by which Google shall process personal data, and what data they collect, or we share with them, here:
(policies.google.com/terms)
(policies.google.com/privacy)
Google (DoubleClick)
In order to be able to offer you better services, we make use of the services of a third-party digital marketing service, more specifically Google (DoubleClick) (www.doubleclickbygoogle.com). By visiting our website and using our services you explicitly agree to our use of this service. You can learn more about the manner by which Google shall process personal data, and what data they collect, or we share with them, here:
(policies.google.com/terms)
(policies.google.com/privacy)
Google (Analytics)
In order to be able to offer better services and to collect aggregated anonymized information about the use and performance of our website, we make use of the services of a third party service, more specifically Google (Analytics) (www.google.com/analytics). By visiting our website and using our shop you explicitly agree to our use of this service. You can learn more about the manner by which Google Analytics shall process personal data, and what data they collect, or we share with them, here:
(www.google.com/analytics/terms/us.html)
(policies.google.com/privacy)
You can opt-out of Google Analytics by installing Google’s opt-out browser add-on, https://tools.google.com/dlpage/gaoptout
Please note that you can always opt out of interest-based Google ads using Google’s Ads Settings (https://adssettings.google.com/ )
Facebook (Business)
In order to be able to offer better services, we make use of the services of a third party service, more specifically Facebook (Business) (www.facebook.com/business). By visiting our website and using our shop you explicitly agree to our use of this service. You can learn more about the manner by which Facebook (Business) shall process personal data, and what data they collect, or we share with them, here:
(www.facebook.com/privacy/explanation)
Bing
In order to be able to offer better services, we make use of the services of a third party service, more specifically Bing. By visiting our website and using our shop you explicitly agree to our use of this service. Bing allows us to build lists of users who have searched for certain terms and clicked on results using their search engines so that we can target our advertising more effectively.
Zendesk
In order to offer you effective customer support services, we make use of the services of a third party service, more specifically zendesk (www.zendesk.com). By using our customer support services you explicitly agree to our use of this service. You can learn more about the manner by which zendesk shall process personal data, and what data they collect, or we share with them, here:
Stripe
In order to offer you a convenient way to pay for your purchases, we make use of the services of a third party payment processor, more specifically Stripe (www.stripe.com). By using simply your credit card as a payment method you explicitly agree to our use of this service. You can learn more about the manner in which Stripe shall process personal data, and what data they collect or we share with them, here (to read agreements for a different country or region, change your location via the provided link on these pages):
(https://stripe.com/en-in/ssa)
(https://stripe.com/en-in/privacy)
RazorPay
In order to offer you a convenient way to pay for your purchases, we make use of the services of a third-party payment processor, more specifically Razorpay (www.razorpay.com). By using simply your credit card as a payment method you explicitly agree to our use of this service. You can learn more about the manner in which Razorpay shall process personal data, and what data they collect or we share with them, here (to read agreements for a different country or region, change your location via the provided link on these pages):
(https://razorpay.com/terms/)
(https://razorpay.com/privacy/)
PayPal
In order to offer you a convenient way to pay for your purchases, we make use of the services of a third party payment processor, more specifically PayPal (www.paypal.com). By using PayPal as a payment method you explicitly agree to their terms for using their services. You can learn more about the manner in which PayPal shall process personal data, and what data they collect or we share with them, here:
(www.paypal.com/us/webapps/mpp/ua/privacy-full)
Except for the information specified under the section Financial information, all information collected by the above third-party providers for purposes of processing your payments is not available to us, unless you have otherwise provided this information to us in connection with your use of our website and/or our services.
If you disagree with the processing of personal data performed by any of the aforementioned third parties, we urge you to refrain from using our website and/or shop.
Some of your information, as specified above, is processed, transferred or stored outside of the EU or the EEA. To that extent, we take steps to ensure that your privacy rights continue to be protected as outlined in this Privacy Policy. We always elect to cooperate with best-in-field third parties, which might also have appropriate accreditation in relation to personal data protection. We also ask any third parties outside the EU or the EEA that have access to your personal data to provide us with appropriate safeguards for your information.
Like most websites, we use Cookies and other similar technologies such as web beacons and local storages.
What are Cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used to enable website functionality, efficiency or reporting
What are Web beacons? Web beacons are tiny graphics files that contain a unique identifier that websites to recognize when somebody has visited them.
What are Local Storages?
Local Storages are web applications which can store data locally within the user’s browser.
For the purposes of this section and to keep things less complicated, under the Term “Cookies” all the aforementioned technologies shall be understood.
Cookies are widely used to enable website functionality, efficiency or reporting, and they are not able to execute code or access other information stored on the computer. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information. These may be “session” cookies, meaning they delete themselves when you leave academical.ly, or “persistent” cookies which do not delete themselves and help us recognize you when you return. They can be placed by the domain operating the website or by third parties.
We use the following main types of cookies on academical.ly:
Essential website cookies: These cookies are strictly necessary to provide you with services available through our Website and to use some of its features, such as access to secure areas. Site functionality cookies, which allow you to navigate our website and use features, such as “Launch My Academy”.
Customer preference cookies, which will remember your preferences and details, so that your experience is more personal and streamlined.
Website analytics cookies, which allow us to analyze how our customers use our site, in order to improve it.
Targeting, tracking, and advertising cookies: these cookies are used to:
Information that may be collected by cookies when you use our website and shop may include, without limitation:
Currently, many of the cookies on our website are placed by third party vendors (such as facebook, google, etc). You can find which those third parties are at the section Third Parties and Sharing Your Information on this policy. Additionally, we may process anonymized data from cookies relevant to consumer behavior on our website, in order to provide you with better services.
This information is collected to enhance the site performance and end-user experience. You can set your browser to reject cookies or to notify you when you are sent a cookie.
We will not associate identifiers from cookies or similar technologies with sensitive categories of data about you, such as race, religion, sexual orientation, or health.
By using academical.ly, you agree to place the aforementioned cookies on your device and access them when you visit the site in the future. Nonetheless, you have the right to accept, delete, block or reject cookies by modifying your browser settings accordingly. You can find out how by visiting websites such as allaboutcookies.org.